These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1. Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in the Slovakia;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the Slovakia.
The product prices displayed on the website are current prices, and may be subject to change. Orders from our website may be placed in the following languages: English, French, German, Russian, Czech and Slovak.
In order to make purchases at EuroPrepper, you have to be at least 18 years old and own of a valid payment method that we accept. If you have not reached the age of 18, you can still purchase items if you have obtained your guardian's acceptance or otherwise have the legal right.
Choose the items you want to buy and place them in the "shopping cart". When you are finalizing your purchase you are able to change and correct the content of the shopping cart, and you can check the content and the price of the products on regular basis.
Orders cannot be made by telephone.
Once you have made your order, you can print the order confirmation that you receive by mail after the purchase. We also keep the confirmation, which you can get a copy of, by contacting our customer service firstname.lastname@example.org
We reserve the right to cancel orders if there has been an error, the product is sold out or the products was listed with a false price.
2.1 Delivering countries INSIDE the EU (Schengen Zone)
All prices shown are incl. VAT, customs duties and other charges.
2.2 Delivering countries OUTSIDE the EU (Schengen Zone)
If you choose a shipping country outside the EU, the prices will change e.g. VAT. You may be charged VAT, customs and additional charges upon or after delivery. Contact the customs authorities in the country of delivery if you are in doubt.
If you choose to pay by card, you are always protected from misuse. You have the option to reject the payment when you receive your payment summary. There are no risks that your card would be misused in an online store like ours, which uses SSL (Secure Socket Layer) in its payment system.
The information attached to your purchase and payment card, is encrypted (SSL). Either EuroPrepper or other parties cannot access the data of your payment card.
The amount of the purchase will be withdrawn when EuroPrepper has sent the products. It is never possible to withdraw a larger amount than what you have approved when approving the purchase.
At EuroPrepper you can use the following payment methods:
- VISA Electron
- PrestaShop Checkout
EuroPrepper fulfills the requirement for PCI DSS and follows PUL.
4. Delivery / Shipping
Packages are generally dispatched within 2-3 business days after receipt of payment. Usually packages are shipped via local post office with tracking and drop-off without signature. If you prefer delivery by another shipping company (FedEx, UPS, DHL, GLS, DPD), an additional cost will be applied, so please, contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online issued by shipping company.
Shipping fees include postage, handling and price of package material. Transport fees vary according to total weight of the shipment.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well protected.
5. Returning (cancellation)
You may return products delivered to you from EuroPrepper within 14 calendar days, counting from the day you received the product. The right to return and cancel the order are the same. You must notify EuroPrepper within 14 days that you wish to use the right of return, and the package must be back at EuroPrepper latest 14 days after the notice.
When you take advantage of the right to return, you must pay for shipping of the products, and the return is at your own risk - we do not refund return shipments that do not reach your expectations.
If you do not return all items from your order, you will not be refunded for standard delivery (but of course, the amount of returned items).
You are responsible for returning your order.
REMEMBER - the shipment must be paid in advance. We do not receive returned items are sent to be paid on delivery. If the package is nevertheless dispatched, it will be returned to the sender at the customers own expense.
When you return a product, your money will be transferred to the credit card which was used to purchase the product. It can take up to 5 weekdays before you receive the refund. Beware: With some cards the refunding time can be longer.
You receive full refund for the items returned if the goods are returned in the same state as you received them. The items must not be damaged, dirty, washed, changed or used. You can try the items and test them in the same way as you were in a store. Hang tags, labels, tags and the like must not be removed. Footwear must be returned in the original shoe box.
If your returned items do not meet these requirements or it is visible that the item has been used, you will only receive a portion, or nothing, of the amount of the returned item. The assessment depends on our assessment of the commodity's commercial value.
Returns, exchange and refunds
If you wish to exchange an item for a new size, color or just a different item, please ship back the item within 14 days of reception of your order.
Please follow this guide
1. If you want an exchange
All return orders will be refunded to the payment method used on purchase. If you would like to exchange for another product, size or color, please place the new order online now. You can also wait until we have refunded your return order. Please remember to add the return form in the package.
2. If you want a refund
You must ship back your return order within 14 days of reception. Once we received your return order, we will make a refund to the payment method used on purchase, for the items received within a few days. Please remember to add the return form in the package.
3. What is the return cost?
You have to return the items at your own cost. Return it any way you like to:
040 22 Kosice
Note: If you live outside EU, please contact us before the return!
We process all return orders within 14 days of reception in our warehouse.
If you have not heard from us within the 5 days of reception of your return order, please check your unwanted/spam folder in your mail account and contact us on email@example.com if you're still missing the confirmation for reception.
6. Changing items - if you want a different item/color/size
Changing items is carried out in the same way as upon return.
7. The rights to cancel/return or change custom made items do not apply
If your return concerns a product that is to be manufactured according to your specifications, the right of returning of the product does not apply after product has been manufactured. If there has been an error to the item you have ordered, you will of course be required to have the correct item delivered. The false item must be returned. Please contact our customer service firstname.lastname@example.org
8. Complaint - if something is wrong with the item
If your items are defective or missing something from what you were looking at when you purchased the product, you have the right to complain. Remember: it is expected that previously used original military items are subject to some errors and omissions. If a product has been used, it will appear on the product information page.
Under law, you have 24 months' right of complaint. This means that you can either get the item repaired, exchanged, the money back or a discount in the price, depending on the specific situation. This requires that the return is legitimate, and that the defect is not a result of incorrect use of the product, or behavior which has had a destructive effect on the product. The return should be completed within a reasonable period of time after the defect was discovered.
When you want to make a complaint from a product, you should first contact our customer service email@example.com Please, attach a picture of the defected item. Then you will receive a complaint form to be attached to the shipment of the item. Please do not return products until you have received a complaint form from our customer service.
When you return the defective item, please complete complaint form and attach to returning item. It is important that you return your order in proper packaging.
Please note that we will not take over packages sent to be paid on delivery or being picked personally from the postal office or the like. We also cannot cover your return costs.
9. Return due to incorrect delivery address or if the package was not picked up
In the case that your order is returned to us because you have mistyped your address of delivery when ordering the product, the additional shipping fee will be added to the total charge when we ship your product to the correct address. If you choose to cancel your order after mistyping your address of delivery, we will charge you for expenses related to shipping and handling, and these will be deducted from the amount you get back from your order.
10. Other complaints
If you want to complain about a purchase made on EuroPrepper, please contact us via our contact form or mail firstname.lastname@example.org
11. Law and jurisdiction
These terms and conditions are governed by Slovak republic law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of Slovakia.